Refund Policy

• Missing or incorrect items compared to your receipt.
• Food quality issues (e.g., undercooked, spoiled) reported promptly with photos.
• Order not delivered, or 90 minutes beyond the quoted window without prior notice.
• Order cancelled by the seller or BD-Cooks after payment capture.

• Change-of-mind after food preparation has begun.
• Delivery issues caused by incorrect address, unreachable phone, or no one to receive.
• Allergy issues not disclosed in order notes where the item was prepared as described.

1. Contact support within 24 hours of delivery or the expected delivery time.
2. Include your order ID, a short description, and photos if relevant.
3. We’ll review with the seller and rider, then update you with the outcome.

Depending on the case, we may issue a full/partial refund, a credit, or a redelivery. Refunds go to your original payment method; bank processing can take 3–10 business days.